Overview

We stand behind the quality of the hardware we provide at Core Protocol Labs. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unused, unaltered, and in its original packaging.Hardware Protection Clause: Due to the sensitive nature of smart home electronics and microcontrollers, we cannot accept returns for items that have been soldered, flashed with third-party firmware, or damaged due to improper wiring, incorrect voltage application, or user error during DIY installation.

3. Damaged or Defective Items (DOA) Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@coreprotocollabs.com.To speed up the replacement or refund process for defective electronics, please include clear photos or a short video demonstrating the issue.

4. How to Initiate a Return To start a return, you must contact us at support@coreprotocollabs.com. Please do not send your purchase back to the manufacturer or the address on the shipping label. If your return is accepted, we will provide you with a return shipping address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs or provide a full refund/replacement without requiring a return. For all other returns (e.g., buyer’s remorse, ordered the wrong protocol), the customer is responsible for paying the return shipping costs.

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 3 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.