Overview

At Core Protocol Labs, our goal is to provide advanced smart home hardware and microcontrollers to enthusiasts and professionals. To offer a highly specialized catalog, we partner with global manufacturers and fulfill orders from international warehouses.

1. Order Processing Time All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, including your tracking number.

2. Estimated Shipping Times Shipping times depend on the specific component and the warehouse location it is dispatched from. Standard transit times are:

• United States: 5 to 12 business days.
• United Kingdom: 5 to 12 business days.
• Rest of the World: 10 to 20 business days.

Note: Deliveries to remote locations or delays caused by local postal networks are outside of our control.

3. Order Tracking Once your order ships, we will send an email with a tracking number. Please allow up to 48 hours for the tracking portal to update with the package’s initial scan.

4. Customs, Duties, and Taxes Core Protocol Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Since we ship direct-from-factory to keep costs competitive, local import regulations apply.

5. Split Shipments To get your gear to you as quickly as possible, orders containing multiple items may be shipped separately from different warehouse locations. If this happens, you will receive multiple tracking numbers at no additional shipping cost.

6. Missing or Lost Packages If your tracking information indicates that your package was delivered but you have not received it, please contact your local courier. If a package is deemed lost in transit (no tracking updates for over 30 days), please contact our support team at support@coreprotocollabs.com, and we will arrange a replacement or refund.